What are the responsibilities and job description for the Laundry Attendant position at Homewood Suites by Hilton Keystone Crossing?
General Hotels Corporation has an immediate opening for a Laundry Attendant to join our hotel team! The Laundry Attendant is responsible for washing, drying, and folding of all linens and towels to support our guests' experience.
Responsibilities:
- Wash, dry, and fold all hotel linens and towels.
- Properly use all soaps, chemicals, and equipment for cleaning linen and towels.
- Clean laundry equipment, vent screens, and drain traps and lint filters.
- Maintain and rotate a supply of clean linen and towels.
- Assist in the monthly linen and towel inventory.
- Keep the laundry room, housekeeping office, and storage areas clean and organized.
- Expedite the delivery of linen and requested suite items to room attendants.
- Clean rooms when needed or as requested by management.
- Accommodate guest special requests courteously.
- Answer guest questions regarding hotel facilities and services.
- Know and follow all hotel emergency procedures.
- Notify manager of any problems with linen.
- Answer the housekeeping department telephone.
- Complete maintenance work orders and deliver to designated area in a timely manner.
- Other duties as assigned.
Required Competencies:
- Customer Service – Respond promptly to customer needs, requests for service and assistance. Respond to special requests from guests.
- Teamwork – Treat people with respect. Keep commitments. Uphold organizational values. Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Quality – Demonstrate accuracy and thoroughness; monitor own work to ensure quality.
- Quantity – Meet productivity standards and completes work within a timely manner.
- Safety and Security – Observe safety and security procedures; report potentially unsafe conditions; use chemicals and equipment properly. Responsible for any assigned keys and for following key control policies.
- Dependability – Is consistently at work as scheduled and on time. Arrive at scheduled meetings and appointments on time. Can meet the demands of the industry regarding working holidays and weekends.
- Initiative – Ask for and offer help when needed.
- Compliance – Comply with health department rules and regulations.
Benefits
- Medical, Dental, and Vision Insurance Options
- Company Paid Life Insurance
- Company Paid Telemedicine
- Supplemental Life Insurance
- 401(k) with company match
- Hotel Room Discounts
- Earned Wage Access (“on-demand pay”) through PayActiv
- Company Paid Employee Assistance Program
- Perks through Benefit Hub
- Generous Time Off Package
General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60 year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.
General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.
