What are the responsibilities and job description for the Housekeeping Supervisor position at Homewood Suites by Hilton Memphis Germantown?
The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections. Responsible for inspecting Guest Rooms and ensuring they are cleaned up to standards assist Room Attendants as needed provide necessary training. Responsible for assuming all Housekeeping Manager functions in his/her absence.
- Approach all encounters with guests and associates in a friendly service oriented manner.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
- Comply at all times with Management Company's standards and regulations to encourage safe and efficient hotel operations.
- Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.
- In the absence of the Executive Housekeeper inspect rooms and report their availability to the Front Office.
- Oversee the organized closing of the floors at the end of the day ensuring the Room Attendants' carts are clean and restocked.
- Ensure records of daily assignments are completed signed off on and turned into the Housekeeping Office on time.
- Maintain key control.
- Supervise all staff in Laundry and Housekeeping holding them accountable and responsible for their work performance.
- Submit proper documentation regarding poor work performance misconduct excessive absenteeism lateness and improper attire.
- Handle items for 'Lost and Found' according to the standards.
- Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and other associates.
- Ensure the overall appearance cleanliness and orderliness of staff.
- Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period.
- Oversee the daily assignment of duties ensuring each Room Attendant and House Attendant carries a work assignment.
- Monitor cleanliness and orderliness of Room Attendants' carts linen closets control closets stairways and landings.
- Initiate work orders for repairs and maintenance for doors plumbing heating/air electrical equipment furniture carpets drapes etc. Follow through on each work order until completed.
- Oversee proper and constructive training of Room Attendants.
- Motivate, coach and counsel staff as necessary.
- Collect all keys and assignment sheets daily at the end of the shift.
- Ensure completion of regular maintenance and cleaning projects on a daily basis.
- Perform any other duties as requested by Management
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- Germantown, TN 38138 (Required)
Ability to Relocate:
- Germantown, TN 38138: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16
