Sales Manager

The  Sales Manager is responsible for coordinating and overseeing all hotel sales and marketing efforts, including group and individual travel, with a focus on extended stay (5 nights or longer) business. In addition, develop new markets and nurture existing accounts to result in additional extended stay room nights and overall revenue.

Market Area: Newark-Fremont and convenience zone.

Market Segments: Corporate, Corporate BT Accounts, Government, Leisure, SMERF, Special Projects, Top Accounts, Tour and Travel, Training and Wedding. 

DUTIES AND RESPONSIBILITIES

Sales

• Complete Weekly Quotas
  • • 35 Telemarketing Calls
    • 5 Outside Sales Calls (including telephone appointments)
    • Once a week drive convenience zone to prospect local businesses
• Assess target accounts current and future needs by maintaining close contact through phone calls, tours, in person appointments, correspondence and entertainment.
• Qualify leads and prospects from cold calls, sales blitzes, and on-site property networking.
• Sell group rooms and determine average daily rate (ADR), revenue and room nights and communicate with departments regarding special requests and VIP packages.
• Promote hotel services, facilities and anticipate guest/client’s needs to promote higher satisfaction.
• Conduct tours to promote hotel facility to prospective clients and guests
• Review all sales contracts, rate agreements, and RFP’s.
• Complete weekly sales reports and submit them to General Manager and Area Director of Sales.
• Maintain accurate Delphi client records, reader files, and trace systems. 
• Implement tactical sales plans.
• Complete company and brand trainings as well as required meetings as requested by General Manager and Area Director of Sales.
• Demonstrate brand standards, behaviors, hallmarks and mandates.
• Ensure a safe and secure environment for guests, associates and visitors.

Interpersonal Relationships

• Develop relationships with associates, community and guests to build loyalty and trust.
• Develop and maintain local community relationships with competitor hotels, City Convention and Visitors Bureau, Chamber of Commerce, and any other lead sources and clients.
• Network with PHM, Local and Hilton counterparts for leads.
• Resolve and address all guest and client issues and or concerns in a creative and professional manner.
• Help plan and participate in various associate events such as Associate Appreciation Day, Housekeeping Week and more.

Financials

• Maintain confidentiality when handling credit card information for groups and individual guest reservations

WORK ENVIRONMENT:

The hotel is in a public business atmosphere which varies temperature based indoor and outdoor climate. The nature of this job is primarily indoors but may require to be outdoors based on business needs.

Travel is required either locally or out of state to attend hotel events not limited to meetings, trainings etc.

QUALIFICATIONS:

EDUCATION

A.A., B.S, M.S/M.A. Degrees or Certifications in Business Management, Sales, Marketing, Catering or Hospitality preferred.  

WORK EXPERIENCE

Minimum of 2 years of sales experience in a hotel or similar hospitality business.

Knowledge

• Know basic accounting such as addition, subtraction, division in order to calculate sales volumes, percentages, discounts etc.
• Understand hotel function, know guest/group profiles, and know business demand in the area and local hotel competitors.
• Possess computer knowledge beyond basics, typing, composing e-mails, use of Microsoft Office (Word, Excel and Power Point) and Adobe.

Skills

• Strong business communication skills both verbal and written in English.
• Strong presentation skills in front of individual, small or large groups.
• Have the skill to manage multiple projects and tasks at a time, maintain focus and structure, and know how to prioritize.
• Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction.

Abilities

• Able to immediately engage and connect with guests and associates, smile often, establish relationships to develop loyalty and achieve both associate and guest satisfaction goals.
• Ability to maintain consistent positive energy, self-motivation, and passion for hospitality.
• Ability to keep hotel sensitive information confidential such as guest/group information, hotel financial information etc.
• Ability to learn new software and computer systems.
• Ability to easily adapt to constant change, handle pressure and remain composed and focused.  

PHYSICAL REQUIREMENTS

Sit and or move for prolonged periods of time up to 8 hours.

Ability to walk around the hotel, up and down stairs, stoop, kneel, push/pull and lift as necessary up to 10 lbs.  

BUSINESS ATTIRE

To present a professional and business image to guests, associates and public we ask that all associates follow PHM’s dress and grooming standards available in the PHM Handbook on page 16. 

PREFFERED QUALIFICATIONS

Knowledge of Delphi sales database systems.

Pacific Hotel Management, LLC is a privately- owned company that manages various hotel brands in the bay area. The Homewood Suites by Hilton Newark-Fremont is one out of 7 hotels within PHM. Our culture is family oriented, friendly, outgoing, competitive, and results oriented. All associates work hard every day to achieve guest and associate satisfaction goals, but most importantly, all associates have an inherent passion for hospitality. All of our associates also enjoy an array of benefits and perks such as health insurance, 401k plan, educational assistance program, training, recognition events, travel discounts and more!  As part of the Hilton brand, we pursue excellence in everything we do!

We are looking for someone who can easily engage and adapt to our unique culture. We are looking for an outgoing, creative, and talented Sales Manager to join our family! The Sales Manager is an integral part of our leadership team at the property and works side by side with the General Manager, Dual Director of Sales, and associates on a day to day basis to anticipate and meet guest’s needs. We are looking for someone who will help us develop new ideas and ways to improve revenue and associate and guest satisfaction scores. The Sales Manager will coordinate and oversee the hotel sales efforts, including group and individual travel. In addition, develop new markets and nurture existing accounts to result in additional room nights and overall revenue.

If this position and The Homewood Suites by Hilton Newark-Fremont (PHM) sound like the family, you want to be a part of please submit your resume for consideration. We look forward to learning more about you!

Learn more about our company at www.phmhotels.com.