What are the responsibilities and job description for the Part Time Night Auditor position at Homewood Suites by Hilton Oak Creek Milwaukee?
Join our team at the Homewood Suites by Hilton Oak Creek hotel. Homewood Suites offers spacious suites with full kitchens and separate living areas, complimentary breakfast and a weekly evening social, outdoor grills, pool/fitness center and courtyard areas. The hotel connects with bAReAST lounge and Creekside Crossing Conference Center.
In this people oriented position, expectations include: providing exceptional guest service in a fast paced environment with minimal supervision, going out of the way to meet guest needs while ensuring accuracy in front office duties, keeping a clean and well organized work space.
Duties & Responsibilities:
- Perform Night Audit duties and reporting duties for the hotel, bar and restaurant
- Assist guests with arrival and departure from hotel
- Provide positive guests experiences and exceptional guest service.
- Enthusiastically assist guests with concierge service, as needed.
- Maintain clean and orderly work space and perform any cleaning duties assigned to your shift
- Offer courteous and sincere hospitality at all times
- Use good judgment and common sense at all times
- Be committed to treating guests and your coworkers equally
- Be ready to begin work at the correct time
- Adhere to dress code policy
- Be honest and reliable
- Get along with coworkers and engage in the team culture
- Work closely with maintenance and housekeeping to ensure any issues are resolved
- Handle all special requests and packages
- Responsible for accurate new member registrations of Hilton Honors Program
- Greet and welcome guests upon arrival. Register guests, verifying reservation, address, and credit card information.
- Accept accurate payment for guests’ accounts both at the time of registration and at checkout.
- Assist with shuttle reservations (when needed)
- Verify that accurate room status information is maintained and properly communicated.
- Resolve guest issues quickly, efficiently and courteously.
- Ensure all aspects of reservations operate smoothly, including taking inquiries and making reservations.
- Update and enter customer information
- Ensure all Reservations are monitored and all requests are dealt with.
- Actively participate in guest relations. Build strong relationships with frequent transient hotel guests.
- Do not engage in harassment, sexual discrimination, or sexual harassment regarding both guests and employees.
- Uphold the hotel’s commitment to hospitality
- Performs other duties as determined by the Front Office Supervisor and/or Operations Manager
- Carries out all reasonable requests of management, not listed above
Job Type: Part-time
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Rotating weekends
Ability to Commute:
- Oak Creek, WI 53154 (Required)
Ability to Relocate:
- Oak Creek, WI 53154: Relocate before starting work (Required)
Work Location: In person
