Front Desk Agent

Job description

We are looking for a customer service focused Hotel Front Desk Agent to serve as our guests’ first point of contact. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service we’d like to meet you.

This position will mostly consist of evening shifts from 3pm - 11pm. Availability for morning shifts is a plus. Weekends are mandatory for this position. An occasional weekend day may be available but the person accepting this shift will be scheduled all weekends as a general schedule.

Responsibilities

· Perform all check-in and check-out tasks

· Manage online and phone reservations

· Inform customers about payment methods and verify their credit card data

· Register guests collecting necessary information (like contact details and exact dates of their stay)

· Welcome guests upon their arrival and assign rooms

· Provide information about our hotel, available rooms, rates and amenities

· Respond to clients’ complaints in a timely and professional manner

· Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

· Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

· Upsell additional facilities and services, when appropriate

· Maintain updated records of bookings and payments

Skills

· Work experience as a Hotel Front Desk Agent, Receptionist or similar role

· Experience with hotel reservations software. Hotel uses Property Engagement Platform system (PEP).

· Customer service attitude

· Excellent communication and organizational skills

· Dependability and good transportation

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Ability to Commute:

• Palm Beach Gardens, FL 33418 (Required)

Ability to Relocate:

• Palm Beach Gardens, FL 33418: Relocate before starting work (Required)

Work Location: In person

Salary : $16