What are the responsibilities and job description for the Front Desk Staff Member position at Homewood Suites by Hilton Topeka, KS?
Job Posting: Front Desk Receptionist - Homewood Suites Hotel
Location: Homewood Suites by Hilton
Position: Front Desk Receptionist
Employment Type: Full-Time
Hourly Rate: Starting at $14.00 per hour
Shift: Morning Shift (7:00 AM - 3:00 PM)
About Us:
At Homewood Suites by Hilton, we are committed to providing our guests with a welcoming and exceptional experience. We pride ourselves on creating a comfortable environment for both our guests and our team members. We are currently looking for a friendly, dedicated, and professional individual to join our team as a Front Desk Receptionist.
Job Description:
As a Front Desk Receptionist, you will be the first point of contact for guests arriving at our hotel. You will provide exceptional customer service, assist with check-ins and check-outs, answer questions, and ensure that our guests’ needs are met during their stay. Your role will be crucial in creating a positive guest experience.
Responsibilities:
- Greet guests upon arrival and provide them with a warm and professional welcome.
- Assist guests with check-in/check-out processes.
- Answer phone calls and respond to guest inquiries.
- Ensure guest requests and concerns are addressed in a timely manner.
- Process reservations and handle guest registration.
- Maintain the cleanliness and organization of the front desk area.
- Handle cash, credit card transactions, and maintain a balanced cash drawer.
- Communicate effectively with other hotel departments to ensure seamless service.
Requirements:
- Must be available to work the morning shift (7:00 AM - 3:00 PM).
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask.
- Basic computer skills and familiarity with hotel management systems (preferred, but not required).
- Prior customer service or hospitality experience is a plus.
- A friendly and professional demeanor with a customer-first mindset.
Benefits:
- Competitive hourly wage starting at $14.00 per hour.
- Full-time position with stable hours.
- Employee discounts on hotel stays.
- Opportunity for growth within the Hilton brand.
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 40 per week
Schedule:
- Morning shift
Work Location: In person
Salary : $14