What are the responsibilities and job description for the Front Desk Associate/Receptionist position at Homewood Suites by Hilton?
**Job Overview:** We are seeking a Front Desk Agent to join our team in providing exceptional customer service and hospitality at our hotel. The ideal candidate will have a passion for guest relations and ensuring a positive experience for all visitors. **Responsibilities:** - Greet guests upon arrival and provide them with information about hotel services - Check guests in and out efficiently, processing payments and managing reservations - Answer phone calls and direct inquiries to the appropriate departments - Assist guests with requests and resolve any issues or complaints promptly - Maintain a clean and organized front desk area - Collaborate with other hotel staff to ensure a seamless guest experience **Qualifications:** - Previous experience in hospitality, hotel management, or a related field is preferred - Excellent customer service skills with a friendly and professional demeanor - Strong communication skills and phone etiquette - Ability to multitask and work efficiently in a fast-paced environment - Proficiency in using front desk software systems - Bilingual proficiency is a plus - Knowledge of front desk operations and guest services Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests while contributing to the success of our hotel.
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Every weekend
- Weekends as needed
Ability to Commute:
- Rogers, AR 72756 (Required)
Work Location: In person
Salary : $14 - $15
