What are the responsibilities and job description for the Front Desk Supervisor position at Homewood Suites by Hilton?
Job Summary
The Front Desk Manager plays a pivotal role in ensuring exceptional guest experiences at our establishment. This position is responsible for overseeing front desk operations, managing staff, and maintaining high standards of customer service. The ideal candidate will possess strong leadership skills and a passion for hospitality, ensuring that each guest feels welcomed and valued.
Duties
- Supervise daily front desk operations and staff to ensure efficient service delivery.
- Greet guests upon arrival and provide assistance with check-in and check-out procedures.
- Address guest inquiries, concerns, and requests promptly and professionally.
- Manage reservations, room assignments, and special requests to enhance guest satisfaction.
- Train and mentor front desk staff on customer service best practices and hotel policies.
- Maintain accurate records of guest interactions and transactions.
- Collaborate with other departments to ensure seamless guest experiences.
- Monitor the front desk area to ensure cleanliness and organization at all times.
- Implement strategies to improve guest relations and overall service quality.
Skills
- Strong customer service skills with a focus on creating positive guest experiences.
- Excellent phone etiquette for handling inquiries and reservations effectively.
- Knowledge of hospitality principles, particularly in a resort or hotel setting.
- Proficient in guest services and relations, with the ability to resolve issues amicably.
- Experience in hospitality management is preferred but not mandatory.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with front desk operations, including reservation systems and check-in/check-out processes.
- Strong organizational skills with attention to detail in managing multiple tasks.
- Ability to lead a team effectively while fostering a collaborative work environment.
We are looking for an enthusiastic individual who is ready to take on the challenges of this dynamic role while contributing positively to our team's success.
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Expected hours: 35 – 40 per week
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work Location: In person
Salary : $13 - $14
