What are the responsibilities and job description for the Guest Service Representative position at Homewood Suites by Hilton?
We're looking for a front desk agent to work with our team at this fun and fast-paced company. The ideal candidate is capable of handling a large number of tasks, ranging from answering phones to performing clerical work to occasionally assisting in transportation arrangements; this is an excellent opportunity for an experienced professional to make an immediate impact. We are seeking an individual who has experience working in a professional office environment and enjoys interacting with co-workers and customers.
Responsibilities:
- Answer customer questions and concerns in a courteous and timely manner.
- Check customers in and out.
- Monitor customer satisfaction.
- Deal with angry customers.
- Have a good knowledge of the hotel's services and amenities.
- Provide information to guests.
Job Type: Full-time
Pay: $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
Work Location: In person
Salary : $14
