What are the responsibilities and job description for the Guest Services Representative position at Homewood Suites by Hilton?
Front Desk Agent – Be the Heart of Our Guest Experience!
Homewood Suites is under new management, and we’re building a guest-focused team that delivers warm hospitality and exceptional service. We are looking for friendly, professional, and detail-oriented Front Desk Agents to be the first point of contact for our guests. If you thrive in a fast-paced, customer-facing role and love creating memorable experiences, we want to hear from you!
Responsibilities
- Greet and check in guests with a warm, welcoming demeanor
- Handle reservations, modifications, and guest inquiries efficiently
- Provide concierge-level service, offering local recommendations and assistance
- Maintain an up-to-date knowledge of hotel services, promotions, and policies
- Answer phone calls, manage messages, and assist with guest requests
- Handle check-outs and process payments accurately
- Assist with guest needs, including luggage, packages, and special requests
- Collaborate with other departments to ensure seamless guest experiences
Qualifications
- Customer service or hospitality experience preferred
- Positive, upbeat personality with a passion for guest service
- Strong multitasking, problem-solving, and communication skills
- Ability to remain calm and professional in high-pressure situations
- Basic proficiency in Microsoft Office and hotel reservation systems
- Flexible schedule, including evenings, weekends, and holidays
Why Join Us?
With new leadership and exciting growth opportunities, this is the perfect time to join Homewood Suites. We offer competitive pay, career advancement, and a supportive team environment where your contributions make a difference.
If you're passionate about hospitality and creating outstanding guest experiences, apply today!
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Professional development assistance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Overtime
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $13
