What are the responsibilities and job description for the Hotel Front Desk/Night Auditor position at Homewood Suites by Hilton?
Homewood Suites by Hilton is seeking a friendly, energetic individual for the position of Front Desk Agent/Night Auditor at our property in St. Cloud. Our Front Desk staff have the opportunity to interact with many different people, both guests and hotel staff, so friendly individuals with a passion for customer service will love this job!
Job Overview
Front desk agents are responsible for helping guests make reservations over the phone and in person, greeting and registering the guests upon arrival, and providing outstanding customer service during their stay.
Night Audit will run night audit application with shifts from 11pm to 7am shift differential available.
Qualifications & Requirements
- Must be able to problem solve in order to resolve guest issues that may arise
- Must be able to respond to emergency situations
- Must be able to work independently and with minimal supervision
- Able to work in a fast-paced environment
- Provide excellent customer service
- Exceedingly organized and efficient with the ability to multitask
- Computer literate
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl as well as talk and hear. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 40 pounds. The employee must be able to see differences in widths and lengths of lines, such as those on graphs.
Job Types: Full-time, Part-time
Pay: $15.00 - $16.50 per hour
Benefits:
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Rotating weekends
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Preferred)
Experience:
- Front Desk: 1 year (Preferred)
- Hotel Experience: 1 year (Preferred)
Work Location: In person
Salary : $15 - $17
