What are the responsibilities and job description for the Hotel General Manager position at Homewood Suites by Hilton?
General Manager (Hotel) for Homewood Suites by Hilton
Location: Augusta, GA
Salary: Starting at $65,000
We are seeking a General Manager for an extended-stay Hilton property in Augusta, GA. You will be responsible for overseeing all aspects of hotel operations to ensure the highest levels of guest satisfaction, profitability, and associate engagement. In this role, you will lead a team dedicated to delivering exceptional hospitality experiences and maintaining Hilton standards of quality and service.
Responsibilities:
- Operational Leadership: Direct and coordinate all hotel operations, including front desk, housekeeping, maintenance, sales, and food & beverage services.
- Guest Satisfaction: Ensure guests receive outstanding service and hospitality, responding promptly to guest needs and concerns.
- Financial Performance: Develop and implement strategies to achieve revenue goals, control expenses, and maximize profitability.
- Sales and Marketing: Oversee sales efforts, including revenue management, marketing initiatives, and community relations to drive occupancy and revenue growth.
- Associate Management: Recruit, train, and develop a high-performing team; provide leadership, coaching, and performance feedback.
- Quality Assurance: Maintain hotel brand standards of cleanliness, safety, and guest service excellence throughout the hotel.
- Compliance: Ensure compliance with company policies, procedures, and regulatory requirements. Applicants will go through the Hilton’s onboarding process.
- Property Maintenance: Oversee maintenance and upkeep of the hotel facilities, ensuring a safe and comfortable environment for guests and associates.
- Risk Management: Identify and mitigate risks that may impact guests, associates, or the hotel's reputation.
- Relationship Management: Build strong relationships with guests, associates, corporate stakeholders, and community partners.
Requirements:
- Minimum of 2-5 years of experience as General Manager or in other hotel management positions with strong knowledge of the hospitality industry (Hilton preferred)
- Strong leadership, interpersonal, and communication skills
- Solid understanding of financial management, budgeting, forecasting, and revenue management principles
- Passion for delivering exceptional guest experiences
- Proficiency with technology including in hotel management software, Microsoft Office, and other relevant technology platforms
- Ability to analyze situations, identify problems, and implement effective solutions
Position Type:
This is a full-time position located in Augusta, GA. Days and hours of work are Monday through Friday, with some evenings and weekends required.
Compensation:
Salary starting at $65,000 (dependent on experience)
Benefits:
- Employee Discount
- Paid Time Off
- Health Insurance, Optional Dental & Vision
- 401(k) with Company Match
- Professional Development Training
To Apply:
Submit your resume via the job site.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Work Location: In person
Salary : $65,000
