What are the responsibilities and job description for the Hotel Guest Service Agent position at Homewood Suites by Hilton?
- Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
- Promote and sell services/amenities of the hotel.
- Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
- Be aware of potential sales leads and contacts through guest interaction. Report information to the appropriate individual.
- Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
- Check all credit cards for validity before the end of the shift.
- Learn and utilize PMS, if applicable.
- Ensure all cash, check, and miscellaneous departments are in balance at shifts end.
- Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
- Assist in other areas: cleanliness of property wherever assistance is needed for guest satisfaction.
- Help maintain a clean and professional lobby, dining area: dusting, vacuuming, cleaning tables, etc.
- Have a thorough working knowledge of emergency procedures.
Job Types: Full-time, Part-time
Pay: $14.00 - $14.50 per hour
Expected hours: 20 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Greenville, SC 29607 (Required)
Ability to Relocate:
- Greenville, SC 29607: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
