Demo

Night Auditor/Front Desk Agent

Homewood Suites by Hilton
Homewood Suites by Hilton Salary
Joplin, MO Full Time
POSTED ON 4/17/2025
AVAILABLE BEFORE 6/17/2025

Job Overview
We are seeking a dedicated and friendly Night Auditor to join our hospitality team. The hours are 10pm-8am. The schedule is 7 nights on, 7 nights off. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. If you have a passion for hospitality and enjoy working with people, we encourage you to apply.

Responsibilities

  • Greet guests upon arrival with a warm and friendly demeanor.
  • Manage check-in and check-out processes efficiently.
  • Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
  • Operate phone systems to answer calls promptly and professionally.
  • Assist with reservations, cancellations, and modifications as needed.
  • Conduct night audits to ensure accurate financial reporting at the end of each day.
  • Perform Kitchen/ Breakfast duties
  • Address any guest complaints or concerns in a timely manner, ensuring resolution.
  • Promote hotel services and upsell additional amenities when appropriate.

Requirements

  • Previous experience in a front desk or guest services role within the hospitality industry is preferred.
  • Strong customer service skills with a focus on creating positive guest experiences.
  • Proficiency in phone etiquette and effective communication skills.
  • Ability to work 10 hour shifts, weekends, and holidays as needed
  • A professional appearance and demeanor that reflects the standards of our establishment.
  • Strong organizational skills with the ability to multitask effectively in a busy environment.

Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

  • Employee discount
  • Paid time off

Schedule:

  • 10 hour shift
  • Holidays
  • Night shift
  • Overnight shift

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $15

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