What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at Homewood Suites by Hilton?
Overview
We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional service to our guests. The ideal candidate will be the first point of contact for visitors, responsible for creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience. This role requires strong customer service skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage the check-in and check-out processes efficiently, including handling reservations and payments.
- Provide information about hotel services, local attractions, and amenities to enhance guest experience.
- Address guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain accurate records of guest information, reservations, and billing details.
- Perform night audit duties as required, ensuring all financial transactions are balanced at the end of each day.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Uphold high standards of cleanliness and organization at the front desk area.
- Assist with administrative tasks as needed, including answering phone calls with excellent phone etiquette.
Requirements
- Previous experience in hotel management or hospitality management is preferred.
- Strong customer service skills with a focus on guest relations and guest services.
- Familiarity with front desk operations in a hotel setting is an advantage.
- Ability to communicate effectively; multilingual candidates are encouraged to apply.
- Strong attention to detail and organizational skills to manage multiple tasks simultaneously.
- Proficient in using hotel management software or willingness to learn new systems quickly.
- Flexibility to work various shifts, including nights, weekends, and holidays as required by the hotel operations.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Type: Full-time
Benefits:
- Employee discount
Schedule:
- Evening shift
- Night shift
- Overnight shift
Ability to Commute:
- McDonough, GA 30253 (Required)
Ability to Relocate:
- McDonough, GA 30253: Relocate before starting work (Required)
Work Location: In person
