What are the responsibilities and job description for the Hotel Assistant General Manager position at Homewood Suites Charleston?
Hilton Branded Property
Overview
We are seeking a dedicated and experienced Assistant Hotel Manager to join our dynamic team. The ideal candidate will possess strong leadership skills and a passion for providing exceptional guest services. As the Assistant Hotel Manager, you will play a crucial role in ensuring the smooth operation of our hotel, enhancing guest experiences, and supporting the management team in daily activities. This position is perfect for individuals looking to grow their career in the hospitality industry, particularly in a resort environment.
Duties
- Assist the Hotel Manager in overseeing daily operations, ensuring high standards of service and guest satisfaction.
- Supervise front desk staff and other hotel personnel, providing training and guidance as needed.
- Handle guest inquiries and complaints with professionalism and courtesy, ensuring a positive experience for all guests.
- Conduct night audits to ensure accurate financial reporting and maintain compliance with hotel policies.
- Collaborate with various departments, including housekeeping and maintenance, to ensure seamless operations.
- Manage human resources functions such as scheduling staff shifts and conducting performance evaluations.
- Maintain knowledge of local attractions and services to assist guests effectively.
- Implement hotel policies and procedures to enhance operational efficiency.
Qualifications
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong leadership skills with the ability to motivate and supervise staff effectively.
- Excellent guest service skills, demonstrating a commitment to providing outstanding experiences for all visitors.
- Multilingual abilities are highly desirable to cater to a diverse clientele.
- Familiarity with night audit procedures is preferred.
- Strong phone etiquette and communication skills are essential for effective guest interactions.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join our team as an Assistant Hotel Manager where you can make a significant impact on our guests' experiences while advancing your career in the hospitality sector!
Job Type: Full-time
Schedule:
- 8 hour shift
Ability to Commute:
- Charleston, SC 29403 (Preferred)
Work Location: In person