What are the responsibilities and job description for the Housekeeping Lead position at Homewood Suites Richland?
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Job Summary
This position is responsible for assisting housekeeping manager and supervisor in directing the activities of the housekeeping department. This position is responsible for overall cleanliness of the hotel including guestrooms and public areas as well as ensuring guests satisfaction regarding cleanliness. This position is also responsible for responding to guest needs, ensuring safety and security of guestrooms. This position is expected to establish a friendly atmosphere of superior guest service and product quality as well as providing an exemplary performance for staff to follow.
Essential Job Duties/Responsibilities
To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.
· Maintains company cleanliness standards for guestrooms and public areas and performs inspections to ensure standards are met
· Complete morning report and distribute daily workload to housekeepers
· Check vacant ready rooms in AM
· Inspect guestrooms daily
· Clean rooms and/or do laundry as needed
· Maintain lost and found
· Utilize ongoing safety training to minimize L&I claims
· Understands “right to know” laws which apply to housekeeping supplies and chemicals
Any additional duties as assigned or requested by management
Job Qualifications/Requirements
To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.
Physical Abilities: To perform this job successfully, an individual must be able to:
- Regularly sit, stand, climb, walk, lift, pull/push, carry, grasp, reach, stoop/crouch, crawl, talk, hear, taste, or smell.
Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:
- Adaptability : ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
- Analytical Ability : ability to maintain focus for extended periods of time
- Dependability : ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
- Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations.
- Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Mathematical Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
- Problem Solving Ability : ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
- Quality Management : ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work
- Reasoning Ability : Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations.
Workplace Environmental Conditions
While performing the essential duties/responsibilities of this job, the employee will be:
- Noise Conditions: exposed during a shift to constant or intermittent sounds at a level sufficient to cause hearing loss or fatigue.
- Heat: subject to high temperatures that result in significant body discomfort.
- Cold: exposed to low temperatures that result in significant body discomfort.
- Injury Exposure: exposed to workplace hazards more frequently than normal or to potential injuries.
- Atmospheric Exposures: exposed to dusts, fumes, vapors, or mists that could affect the occupational health of the employee.
Job Type: Full-time
Pay: $18.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Education:
- High school or equivalent (Preferred)
Experience:
- Cleaning Experience: 1 year (Preferred)
- Hotel Experience: 1 year (Preferred)
Work Location: In person
Salary : $18