What are the responsibilities and job description for the Hotel Guest Service Representative position at Homewood Suites Rochester/Greece?
Job description
Homewood Suites Rochester/Greece is searching for outgoing, energetic guest service representatives to join our Winning Team!
This is a full or part time position. Evening hours 3pm-11pm. Open availability. Will include weekends, and holidays if needed and on rotation. Flexible Scheduling.
Previous hotel experience is a plus!
Duties and Responsibilities include the following. Other duties may be assigned.
- Checks guests in and out of hotel, makes reservations and keeps front office in order.
- Treats all walk-ins, phone calls, conversations and reservations as an opportunity to get a lead, probe for cross-sell business and close the sale.
- Administers hotel guest payment policy.
- Handles hotel phone system and transfers calls.
- Takes messages for guests as well as hotel staff when necessary.
- Takes, modifies and cancels guest reservations noting any special requests.
- Assists in the verification, balancing and revenue maximization of hotel's suite availability.
- Coordinates with other departments to fulfill guests’ special requests.
- Communicates hotel facilities, amenities and service to guests at check-in and during reservations.
- Answers guest questions regarding local area facilities.
- Responsible for shift cash transactions.
- Responsible for maintaining hotel key security system.
- Administers guest safe deposit boxes.
- Maintains knowledge of hotel emergency procedures.
- Informs housekeeping of vacated rooms as guests’ checkout.
- Updates room status as housekeeping notifies the desk of changes.
- Reads and communicates through the logbook daily.
- Log, notify, and distributes packages to guests.
- Tracks status of rooms used for tours and status of out of order rooms.
- Notifies housekeeping and maintenance of any reported problems with rooms or grounds.
- Cleans front desk area, back office area, and maintains the lobby are by rearranging furniture, minor cleaning as needed
- Carries out any reasonable requests by management.
- Responsible for thorough understanding and effective performance of property management system.
- Involves cross training into the housekeeping and laundry areas so that assistance can be given as needed.
- Performs other related duties as assigned.
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The Homewood Suites Rochester/Greece is searching for Superstars to join our TEAM! Apply online or in person today and join our outstanding TEAM!
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekends as needed
Work Location: In person
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Overtime
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $17