Breakfast Attendant

Food & Beverage Attendant for Homewood Suites

Job Summary

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

The Food & Beverage attendant will join our Homewood Suites team and will be responsible for ensuring that all food and beverage offered as part of our breakfast & evening gatherings are served to guests according to Company standards.

The ideal candidate is friendly, optimistic, detail-oriented, has an outgoing personality, enjoys working with people and working on a team; has a proven passion and ability to anticipate and exceed our guests' needs; has knowledge of food and beverage operations; can comprehend and deliver service standards; excels at guest and team member relations and etiquette; and comprehends to importance of complying with applicable federal, state, and local health and safety regulations. 

Breakfast shifts may begin as early as 5:30 AM and are 7 days a week. The evening shifts begin at 4:00PM.  The hotel management team will ensure proper days off are provided.  The position is part time, with the opportunity to go full time based on availability and number of hours worked weekly. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primary duties and responsibilities include, but are not limited to, the following:

• Promptly reports emergencies, accidents, injuries,  damage, engineering items, and safety hazards to management. 
• Reports any deviations from policies, procedures, brand standards and regulations to management.
• Complies with all guest service basics such as uniforms, name tags and proper guest greeting. 
• Knowledgeable on hotel facilities and services to assist guests as appropriate. 
• Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. 
• Impresses guests with quality and timely service in a pleasant and friendly manner.
• Maintains complete knowledge of and comply with all departmental policies/service procedures/standards; maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as intended.
• Anticipate guests and fellow team member needs, respond promptly and acknowledge all guests and team members, however busy and whatever time of day; be familiar with all Hotel services/features and activities to respond to guest inquiries accurately.
• Respond in positive, calm tone to guest and team members at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas, to include guest dining tables, buffet area, floors, etc.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors and intoxicated persons.
• Transport food from kitchen to guests to set out for self service, often using trays or hand carts, in a safe and efficient manner.
• Set buffet according to service standards.
• Set up all condiments and beverages as needed on buffet.
• Ensure a sufficient supply of all silverware, glassware and chinaware for service.
• Greet guests as they arrive and assist them with seating at tables or clearing their tables.
• Monitor surrounding and report concerns to supervisor.
• Open and serve wine/champagne bottles for evening socials/gatherings.
• Serve all food courses and beverage items to guests in accordance with Brand requirements and Hotel standards.
• Complete closing side duties & re-stock area for next day.
• Attend training, meetings, and other department events, as scheduled.
• Complete other duties as assigned or requested by manager.

Qualifications

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience

• High school diploma or GED
• One or more years of related experience
• Familiarity with hospitality industry practices preferred

Skills and Abilities

• Special knowledge or skills necessary for this position:
  • Minimum legal age to serve alcoholic beverages
  • Knowledge of workplace safety procedures

Ability to understand and provide friendly guest service.  Ability to understand and comply with proper handling and storage.  Ability to understand and comply with kitchen sanitation, safety and equipment usage.  Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters.  Ability to follow an appropriate course of action based on policies and procedures.  Ability to operate a phone and other office equipment.  Attention to details with good organizational and efficient time management skills.

Consistent professional attitude and behavior with effective listening and communication skills.  Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.  Ability to satisfy the legal requirements for employment within the jurisdiction.

 Working Conditions & Physical Effort

Exert physical effort in lifting/transporting at least 50 pounds without assistance; push/pull cart and other equipment up to 250 pounds; endure various physical movements throughout crowded work and event areas.

Must be able to stand and exert well-paced mobility for extended periods of time; constantly lifting, carrying, pushing, pulling or otherwise move objects; extended periods of standing, reaching above head to move items, walking, stooping, and lifting.  Requires close vision with or without corrective lenses.  Work is normally performed in an interior hotel environment.

Notice

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.