What are the responsibilities and job description for the Guest Services Agent position at Homewood Suites?
HOTEL NAME is looking for an attentive, engaging, and service-oriented Guest Service Lead to join our team!
As Guest Service Lead you will be responsible for the smooth operation of the front desk during their assigned shift.
HOTEL BLURB
Benefits
Health, vision and dental insurance
401(k)
Vacation and Sick Pay
Paid Holidays
Employee Referral Program
Opportunities for Advancement
Hotel Discounts for you, your friends and family
Access to our Talent team to help you reach your career growth goals
Responsibilities
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and upsells hotel rooms according to hotel standard procedures.
Follows all guidelines in regard to guest service, including, bt not limited to check-in, reservations, check out, special requests and pre-registration
Explain any of the hotel's promotional items, and mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations
Respond promptly to any guests' inquiries or complaints and offer alternate solutions if guest demand cannot be met
Demonstrate commitment to servicing the guest by being hospitable and accommodating
Document any guest accidents by completing the accident report form
Qualifications
High School diploma or GED preferred
One year of hospitality experience preferred
Customer service experience required
Experience handling cash and credit card procedures
Attention to detail
Ability and flexibility to work various shifts including evenings, weekends, and holidays
EEO Statement
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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