What are the responsibilities and job description for the Guest Service Agent position at Homewood/ Tru by Hilton Columbia Downtown?
Job Overview
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team in providing exceptional service to our guests. The ideal candidate will have a passion for hospitality and a commitment to ensuring a memorable experience for all visitors. As the first point of contact, you will play a crucial role in creating a welcoming atmosphere and addressing guest needs efficiently.
Duties
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Provide information about hotel services, amenities, and local attractions.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest information and reservations using hotel management software.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready for arrival.
- Process payments and manage billing inquiries effectively.
- Promote hotel services and upsell additional offerings to enhance the guest experience.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
Skills
- Strong background in hospitality management or related field.
- Excellent customer service skills with the ability to handle challenging situations gracefully.
- Experience at the front desk of a hotel or resort is preferred.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Proficient in guest relations, demonstrating empathy and understanding towards guests' needs.
- Strong phone etiquette skills for effective communication over the phone.
- Ability to work collaboratively within a team environment while also being self-motivated.
- Attention to detail and strong organizational skills to manage multiple tasks efficiently.
Join us in creating unforgettable experiences for our guests as a valued member of our team!
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Holidays
- Morning shift
- Night shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Columbia, SC 29201 (Required)
Ability to Relocate:
- Columbia, SC 29201: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16
