What are the responsibilities and job description for the Guest Service Manager position at Homewood/ Tru by Hilton Columbia Downtown?
Job Summary
We are seeking a dedicated and personable Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a pleasant experience during their stay. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Guest Service Agent will handle various tasks related to guest relations, reservations, and hotel management.
Responsibilities
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage check-in and check-out procedures efficiently.
- Provide information about hotel amenities, services, and local attractions.
- Handle guest inquiries and resolve any issues or complaints promptly.
- Maintain accurate records of guest bookings and reservations using hotel management software.
- Conduct night audits as required to ensure financial accuracy.
- Answer phone calls with professionalism, utilizing effective phone etiquette.
- Assist in coordinating special requests or arrangements for guests.
- Collaborate with other hotel departments to enhance guest satisfaction.
Requirements
- Previous experience in guest services or a similar role within the hospitality industry is preferred.
- Familiarity with hotel management systems and phone systems is advantageous.
- Strong customer service skills with the ability to engage positively with guests.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Attention to detail and problem-solving skills are essential for this position.
- A passion for providing outstanding guest relations in a resort or hotel environment.
Join our team as a Guest Service Agent and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Ability to Commute:
- Columbia, SC 29201 (Required)
Ability to Relocate:
- Columbia, SC 29201: Relocate before starting work (Required)
Work Location: In person
Salary : $40,000 - $50,000
