What are the responsibilities and job description for the Front Office Manager position at Homma Talent?
Job Description
The Front Office Manager is responsible for management and day-to-day effective operations for guest reception, guest services, reservations, and concierge; including profitable financial management, effective leadership, excellent customer service skills, telephone etiquette, and supervision of department requirements and standards.
- Assist front office managers with the recruitment, training and development of all associates.
- Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws.
- Interact frequently and positively with guests.
- Resolve problems / issues to the satisfaction of involved parties.
- Maintain constant communication with management and other departments to ensure guest service needs are met on a daily basis.
- Regularly move throughout the departments to visually monitor all elements (lighting, music, temperature), business levels, staffing levels, steps of service, FORBES standards, timing of service, hotel cleanliness and take steps to ensure hotel quality and presentations are met at all times.
- Maintain / review profitability measures of departments with General Manager, while supporting overall hotel operations.
- Control payroll and equipment costs (minimizing loss).
- Ensure operational pars and back stock levels are maintained by calculating quarterly OSE inventory.
- Develop and implement cost saving and profit enhancing measures throughout the departments.
- Review daily revenues and labor reports and compare to monthly forecast / budgets. Review monthly P&L's with the General Manager and Department Managers and assist with monthly forecasting.
- Accountable for the effortless and seamless movement of guests in and out of the hotel while providing exceptional levels of guest service through the guests stay.
- Responsible for communicating and developing department managers to ensure all developed standards are met on a consistent basis.
- Learn the hotel's life-safety systems and be prepared at all times for emergency situations.
- Develop and implement cost saving and profit enhancing measures throughout the departments.
Requirements
Benefits
Salary : $70,000 - $100,000
