Account Manager

About Hona: Hona is a software company helping legal professionals enhance client communication and streamline case management. Our platform enables law firms to provide transparent, efficient, and reliable communication, boosting client satisfaction and operational effectiveness.\ \ Job Overview: As an Account Manager, you’ll build and maintain client relationships, serving as the main point of contact. You’ll address client needs, identify growth opportunities, and drive satisfaction and retention.\ Key Responsibilities:

• Client Management: Build strong, long-term client relationships, understanding their goals and challenges.
• Growth & Retention: Identify upsell and cross-sell opportunities, driving renewals and expansion.
• Support & Advocacy: Collaborate with internal teams to address client feedback and advocate for their needs.
• Reporting: Monitor account health and provide regular insights and reports.
  
  

Qualifications

• 2 years in account management, customer success, or similar (preferably in SaaS or legal tech).
• Strong communication skills with a customer-first mindset.
• Proven success in driving client retention and growth.
• Proficiency in CRM tools (e.g., HubSpot, Salesforce).\ Preferred Skills:
• Experience in legal tech or working with legal professionals.
• Familiarity with client communication and case management software.
• Strong problem-solving and strategic thinking skills.
  
  

Why Join Hona?

• Join a fast-growing company transforming legal communication.
• Work with a collaborative, innovative team.
• Enjoy professional growth opportunities and a competitive salary/benefits package.