What are the responsibilities and job description for the Business Operations Asst. Manager - Sustainability & Development Business Unit position at Honda North America?
What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda's, we want you to join our team to Bring the Future!
Job Purpose
Developing and executing product and business strategy in a world of rapid technological and social change requires a highly capable, highly knowledgeable, and highly engaged team. American Honda's Sustainability & Business Development (SBD) business unit (BU) is tasked with navigating the business and technology application path for Honda's future renewable energy, resource circulation and innovative business initiative products, services, and businesses. Our focus is to establish an ecosystem of hardware, software, and renewable energy that achieves these goals by focusing on real-world user experience. By providing solutions to users that are intuitive, generate value for users in terms of time savings, money savings, and enriching their lives we can expand and deepen our relationship with each customer. The team will focus on building and sustaining Honda's core brand values and enhancing brand image and competitiveness in the marketplace by innovating, incubating, selecting, developing, applying, and operating new businesses, features, products, and services with responsibility for their profitability, competitiveness, and customer satisfaction for Honda in North America.
Focusing on best-in-class product, company profitability, as well as regulatory compliance supporting the operation and providing new value to the Customer, the Dealer, and AHM , the unit leader supports tasked plans, executes, and reports on all operational and product aspects of the energy business. Executing on responsibility is a mandatory requirement to adhere to AHM's compliance requirements and manage the sustainability of the businesses. This requires frequent coordination and review of wide-ranging information, along with regular communication with external business partners providers, HM, Product Planning, Service, Quality, Sales, Finance, HNA Law, and other pertinent business units.
Key Accountabilities
- Leader to ensure all products / services in-market are operating at levels meeting customer needs. The associate must lead the collection of market data, organizing and analyzing the data, and clearly identifying the market quality trend. Utilizing the market data, the associate must provide direction to the development team for quick fix resolution to minimize customer impact. Works with business and product owners to lead, propose, implement market action, including communication and success.
- Utilizing the understanding of customer needs, lead in creating and managing operational procedures. Upon creation of the procedures, the associate must ensure proper implementation, operations and measure the effectiveness. Must propose improvements in process to continue improvement of efficiency in operation.
- Lead coordinator with internal customers and third party service providers to resolve connected product and connected service issues. This includes research to completely understand the issue, creating a actionable resolution through analysis of various options, and obtaining approval for action. The associate must ensure adherence to the plan by all stakeholders, as well as obtain legal, regulator clearance and manage budget spending.
- Thoroughly identify and understanding the market quality issues, contribute and act as the voice of customer to ensure changes are made for future products and operational procedures. This associate must act as a leader of change management projects and process.
- Unit leadership of small team in Business Operations. Responsible for guiding team to develop reporting and metrics, developing people for professional growth and the administrative tasks associated with people management.
Qualifications, Experience, and Skills
Working Conditions
What differentiates Honda and make us an employer of choice?
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Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
