What are the responsibilities and job description for the Customer Service Administrator II position at Honda North America?
What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda's, we want you to join our team to Bring the Future!
Job Purpose
AHM's Contact Center actively support Honda's mission of Lifetime Owner Loyalty by providing best-in-class customer assistance in a variety of modalities (phone, email, text, social media, Artificial Intelligence, etc.).
The Case Manager is responsible for the handling of all complex cases and customer reimbursement request in the Customer Support and Campaign Center in a timely and efficient manner. Effectively communicate with customers, dealerships, field personnel and all levels of management. Follow-up with customers and keep them informed of their cases. Provide customers with Honda's position based on facts and information gathered from all involved parties. Utilize negotiation tools and skills to reach a mutually satisfactory resolution to promote repurchase intent and lifetime owner loyalty. Accurately capture customer information to document the Voice of the Customer. Ensure all TREAD coding is accurate and in compliance with TREAD requirements.
Key Accountabilities
- Review, research, evaluate, manage and resolve cases in a timely and efficient manner
Effectively communicate and follow-up with customers, dealerships, field personnel and all levels of management
Qualifications, Experience, and Skills
What differentiates Honda and make us an employer of choice?
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Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
