What are the responsibilities and job description for the Receptionist position at Honda of Chantilly?
Honda of Chantilly is seeking an experienced and motivated individual to serve our customers by answering phones, greeting, welcoming, and assisting for all customer service related issues. Successful candidates must have excellent communication skills with a focus on customer satisfaction. The Receptionist is the first person to greet visitors both telephonically and in-person in the Service department. The Receptionist will answer a multi-line telephone system and greet visitors in a timely, pleasant and professional manner and provide information and assistance to other departments as needed. This is a full-time position.
What We Offer
- Competitive Compensation
- Medical, Dental & Vision Insurance plans
- Life Insurance
- Disability coverage
- 401K Plan with company contribution
- Paid vacation, personal leave, and holidays
- Employee discounts on products and services
- Opportunity to grow within the company - we love to promote from within!
Job Responsibilities
- Answer multiple phone lines in a courteous and professional manner
- Data entry
- Assist with other administrative duties as needed
- Determine caller’s needs and route to the appropriate department
- Meet and greet visitors
- Determine visitor’s needs and contact the appropriate department
- Assist various departments with special projects as needed
- Ability to provide excellent customer service to all service customers and vendors
- Ability to speak with and handle frustrated customers in a courteous and professional manner
- Ability to problem solve
Qualifications
- Minimum 1-2 years of experience as a Receptionist, Dispatcher or Administrative role in a professional business environment
- Excellent interpersonal, verbal and written communication skills
- Knowledge in MS Office Applications (Word, Excel, Outlook)
- Attention to detail
- Flexible hours
- Excellent phone etiquette and customer service skills
- Comfortable with answering a multi-line system
- Professional appearance a must
- Friendly and courtesy disposition
- Must be a motivated, self-starter
- Able to work effectively with all departments with limited supervision
- Solid time-management skills
About Us
The Pohanka Family of Dealerships has been serving the Washington DC Metropolitan area, starting as a single-service repair facility back in 1919. Pohanka Auto Group has grown to 21 dealerships throughout Virginia, Maryland, Washington DC, and Texas. Since 1919, five generations of the Pohanka family and our associates have provided our loyal customers a variety of easy ways to meet their needs.
Our Pohanka Community Outreach partners with over 1200 local organizations, contributing more than $2M annually.
At Pohanka, you can expect to work with a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. Join our team to grow your career and realize your potential!
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