What are the responsibilities and job description for the Express Service Advisor position at Honda of Frontenac?
The Express Service Advisor at Honda of Frontenac is responsible for providing exceptional customer service and promoting services offered by the dealership. This individual will serve as the point of contact for customers needing to receive express services for their Honda vehicles. The role involves working closely with customers to understand their needs, coordinating with the service team to ensure efficient and timely completion of services, and promoting and selling additional services when appropriate. Honda of Frontenac is a local, family-owned dealership that values its team members.
Benefits include:
- Medical, dental, vision and life insurance
- 401(k) with Company match
- Vacation
- Salary incentive
- 4-day workweek! (Rotating 4-day/40 hours a week schedule)
Responsibilities:
- Greet and welcome customers in a friendly and professional manner.
- Listen to customers' concerns and questions about their Honda vehicles and determine their express service needs.
- Make recommendations for additional services based on manufacturer guidelines and customer needs.
- Communicate with service team members to ensure timely and efficient completion of services.
- Follow up with customers to ensure their satisfaction and address any additional concerns.
- Utilize dealership technology to schedule and track service appointments, and process payments.
- Maintain and update knowledge of Honda models, technical services, and dealership policies.
- Meet or exceed monthly sales targets and contribute to the overall success of the dealership.
Requirements:
- Prior customer service or sales experience in the automotive industry preferred.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Strong sales skills and ability to upsell services.
- Knowledge of Honda vehicles and technical services is a plus.
- Proficient in using computer systems and technology tools.
- Must have a valid driver's license and a clean driving record.
Honda of Frontenac provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
