What are the responsibilities and job description for the Service Advisor/Writer position at Honda of Tiffany Springs?
Job Overview
We are seeking a motivated and detail-oriented Service Writer to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service while effectively managing service requests and ensuring customer satisfaction. This role requires strong communication skills, a solid understanding of automotive diagnostics, and the ability to upsell services to enhance the customer experience.
Responsibilities
- Greet customers and assess their automotive service needs.
- Document customer concerns and relay information accurately to technicians.
- Provide estimates for services and repairs, ensuring transparency in pricing.
- Manage service appointments and follow up with customers regarding their vehicle status.
- Upsell additional services based on customer needs and vehicle condition.
- Maintain accurate records of services performed and parts used.
- Collaborate with the service team to ensure timely completion of repairs.
- Handle customer inquiries and resolve any issues that may arise during the service process.
Requirements
- Proven experience in service writing or a similar role within the automotive industry.
- Strong knowledge of automotive diagnostics, repair processes, and terminology.
- Familiarity with auto body repair practices is a plus.
- Excellent communication skills, both verbal and written.
- Ability to effectively transmit information between customers and technicians.
- Experience in automotive sales or upselling services is desirable.
- Understanding of air brake systems and auto estimating processes is advantageous.
- Strong organizational skills with attention to detail.
If you are passionate about providing excellent customer service in the automotive field and possess the necessary skills, we encourage you to apply for this exciting opportunity as a Service Writer.
Job Type: Full-time
Pay: $55,000.00 - $68,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Shift:
- 10 hour shift
Work Days:
- Monday to Friday
- Rotating weekends
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Kansas City, MO 64153 (Required)
Work Location: In person
Salary : $55,000 - $68,000