What are the responsibilities and job description for the Service Advisor position at Honda of Watertown?
Want to work for one of Connecticut’s premier dealer groups? Honda of Watertown is offering one of the top pay and benefits packages in the region for experienced Service Advisors.
We believe strongly in developing employees to become top-performers and we consider you a long term investment.
WE OFFER:
- Major medical & dental insurance
- 401K matching plan
- Paid vacation/holidays
RESPONSIBILITIES:
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations.
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Increase profitability by maximizing sales & execute retail promotions.
- Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
- Oversee and participate in quality control.
- Participate in the development and documentation of Standard Operating Procedures as appropriate.
REQUIREMENTS:
- High School Diploma or equivalent.
- Accredited training in service advisor skills, customer satisfaction and quality control.
- Automotive service advisor experience.
- Ability to concentrate and accomplish tasks despite interruptions.
- Ability to perform a variety of tasks simultaneously.
