What are the responsibilities and job description for the Service Advisor position at Honda West?
About Us:
At Great Lakes Honda West, we are a leader in the automotive industry, dedicated to providing top-quality service and exceptional customer experiences. We are looking for a skilled and customer-focused Service Advisor to join our dynamic team.
Job Description:
As a Service Advisor, you will be the main point of contact between customers and our service department. You will ensure a smooth service process by effectively communicating with customers, diagnosing vehicle concerns, and coordinating with technicians.
Key Responsibilities:
- Greet customers and assess their vehicle service needs.
- Provide accurate estimates and explain repair recommendations.
- Schedule service appointments and coordinate workflow in the shop.
- Keep customers informed about repair status and completion timelines.
- Ensure excellent customer service and satisfaction.
- Maintain accurate records of services and transactions.
Qualifications & Skills:
- Previous experience in a Service Advisor or customer service role (automotive experience preferred).
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Knowledge of automotive systems and repair procedures is a plus.
- Proficiency in [software, if applicable, e.g., CDK, Reynolds & Reynolds].
- A valid driver’s license.
Benefits:
- Competitive salary plus performance-based incentives.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Ongoing training and career development opportunities.
- Employee discounts on services and parts.
Great Lakes Auto Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
