What are the responsibilities and job description for the Trainer position at Honda?
Job Purpose
AHM’s Call Center actively support Honda’s mission of Lifetime Owner Loyalty by providing best-in-class customer assistance in a variety of modalities (phone, email, text, social media, Artificial Intelligence, etc.)
This job is responsible for the facilitation of Contact Center specific curriculum and training supporting our vision of Customer First.
This position works closely with Call Center Agents and stakeholders to train audience appropriate and department specific content, which may be delivered in several formats including e-learning, videos, business processes, PowerPoint, infographics, etc.
Key Accountabilities
- Deliver new hire training, conduct knowledge checks, skill checks and oversee live call handling.
- Special Projects
- Maintain Call Abandonment Rate
- Maintain Speed to Answer
- Maintain Overall Customer Satisfaction
Qualifications, Experience, and Skills
- Bachelor’s Degree or comparable job experience
- 1-3 years of training and curriculum development experience
- Full understanding of all phases of training development process and adult learning principles
- Experience in delivering in-person training programs preferred
- Some experience working in a call center
- Some automotive knowledge
- Excellent communication and leadership skills
- Knowledge of various training and teaching methods
Working Conditions
- Work is performed in Chino, CA
What differentiates Honda and make us an employer of choice?
Total Rewards:
- Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
- Paid Overtime
- Regional Bonus (when applicable)
- Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
- Paid time off, including vacation, holidays, shutdown
- Company Paid Short-Term and Long-Term Disability
- 401K Plan with company match additional contribution
- Relocation assistance (if eligible)
Career Growth:
- Advancement Opportunities
- Career Mobility
- Education Reimbursement for Continued Learning
- Training and Development Programs
Additional Offerings:
- Tuition Assistance & Student Loan Repayment
- Lifestyle Account
- Childcare Reimbursement Account
- Elder Care Support
- Wellbeing Program
- Community Service and Engagement Programs
- Product Programs
- Free Drinks Onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
