What are the responsibilities and job description for the Customer Service Desk-Front End Associate position at Honeoye Falls Market Place?
The Customer Service Desk is the first point of contact for incoming patrons. The is one of the most important roles in the stores. As a Customer Service Associate, you are ensuring customer satisfaction by responding to inquiries and concerns.
Get to know us:
Honeoye Falls Marketplace and Mendon Meadows has been a family run business for over 30 years. Our company motto is we CARE (Community, Accountability, Respect, Engagement). We continue to grow by implementing our core company values alongside our team daily. One of our keys to great success is hiring excellent employees who we believe have the skills and potential to be successful.
Summary of the position
Provides superior customer services by acknowledging all customers encountered, asking if they need assistance, and thanking them for choosing HFMP/Mendon Meadows while scanning their groceries at checkouts
Responds to customer questions, comments, and/or complaints and defer to the appropriate manager when necessary
Accepts and processes customer applications for the company loyalty program -Perx Card
Processes customers' personal checks in accordance with company policies and procedures
Sells and cashes New York State lottery transactions in accordance with state law
Answers all incoming calls to the store and routes them to the appropriate department or individual in a swift manner
Greets all non-customer visitors to the store and notifies the appropriate personnel that they have a visitor
Processes customer returns efficiently and in line with company procedures
Helps to maintain a clean store by ensuring service desk, floors, and work areas are sanitary
Follows proper techniques when bagging items, ensuring customers can carry purchases and following safety protocols, including, but not limited to, separating raw meat from other products
Adheres to all state and county regulations regarding the sale of age-restricted products
Properly processes, including sorting cash and change, and providing customers with proper change when appropriate, all forms of payment and discounts, including taxation of products, such as cash, EBT, WIC, credit card, coupons, store discount program
Maintains a knowledge of weekly sale items
Maintains knowledge of product locations throughout the store to respond accurately to customer questions
Assists with fast lane and cashier coverage as needed for breaks or call-offs
Instruct fast lane cashiers and register cashiers to complete any additional tasks as needed and follow up to ensure completion
What we look for in you:
Reliability- Regular and predictable attendance
Must be 18 years of age or older
Part-time mornings (6:15 AM start) availability (with at least one weekend day)
At minimum, 2 years of friendly and welcoming customer service, and cash office experience
Grocery and/or retail experience preferred
Exceptional communication skills
Highly motivated individual
Team player with the ability to work independently at times
Ability to multitask
Focused and efficient
The ability to stand, walk, lift, and bend for extended periods of time
What we can offer you for all your hard work:
Medical and Dental Coverage (FT)
401(K)
Paid Time Off (FT)
Sick Time (PT)
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Honeoye Falls Marketplace and Mendon Meadows is an Equal Opportunity Employer. We provide opportunities to people without discrimination due to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or any other applicable federal, state or local protected statuses.
These protections extend to all of our management practices including recruitment and hiring practices, appraisal systems, promotions, training, and career development programs. Honeoye Falls Marketplace and Mendon Meadows will make reasonable accommodations to employees and applicants with disabilities, and for religious observances and practices.
