Director, Patient Experience

Job Description

Job Description

Who You Are

You're a collaborative professional, driven by the potential to make a meaningful impact in healthcare. The challenges of healthcare don't deter you—instead, you see them as opportunities to find innovative solutions that benefit the partners, people, and communities we serve. Honest Health's commitment to purpose, innovation, communities, and kindness resonates with you, inspiring you to bring commitment, creativity, and compassion into your work. You're ready to join a team focused on reimagining primary care for a healthier future that benefits all.

Does this sound like you? If so, we should talk.

Who We Are

At Honest Health, we believe in purpose and partnership to lead the transformation in primary care. Our team of healthcare experts and clinicians collaborates with a range of stakeholders—from health systems, physician organizations, and payers to providers, practices, and patients — to deliver innovative solutions that elevate care, control costs, and support long-term health. Guided by our core values, we're creating a value-driven model that creates lasting benefits for everyone, now and into the future.

For us, that's just an Honest day's work.

Your Role

As the Director, Patient Experience, you will be responsible for owning and improving CAHPS (Consumer Assessment of Healthcare Providers and Systems) and patient experience strategies for our providers and members.  You will be our subject matter expert on CAHPS and other patient experience metrics, work with provider partners to identify barriers to a high-quality member experience, and design, implement, measure, and refine tactics to improve patient experience. Our members are the core of our business, and this role is focused on ensuring best-in-class experiences.  You will be a critical partner within our Quality team and work closely across the organization with our market leadership, care delivery staff, and analytics teams.

Primary Functions of the ​ Director, Patient Experience ​ Include :

• Act as the CAHPS subject matter expert and strategy lead :
• Oversee the administration of the Official CAHPS survey for ACO REACH (Realizing Equity, Access, and Community Health).
• Identify a method for measuring CAHPS performance for Medicare and ACO REACH throughout the year.
• Create CAHPS improvement toolkits for practices.
• Be the voice of the patient to inspire improvement and develop differentiated experiences for the people we serve.
• Take the insights and feedback you have developed and lead the change by creating actionable improvement with internal departments and joint-venture partners, measuring the success.
• Collaborate across the organization to develop a patient experience approach from onboarding, ongoing engagement, and retention.
• Perform other related duties as assigned.​

How You Qualify

You reviewed the Who You Are section of this job posting and immediately felt the need to read on. This makes you a match for our innovative culture. You accept things change quickly in a startup environment and are willing to pivot quickly on priorities.

The base pay range for this role is $129,700.00 - $152,300.00. Compensation takes into account several factors including but not limited to a candidate's experience, education, skills, licensure and certifications, and organizational needs. Base pay is just one piece of the total rewards program offered by Honest. Eligible roles also qualify for short-term incentives and a comprehensive benefits package.

How You are Supported

Full time team members may be eligible for :

Competitive Compensation

Comprehensive Health and Wellness Benefits

Work-Life Balance

Professional Development

Family-Friendly Policies

Collaborative and Purpose-Driven Environment

Additional Perks

Join us and experience a rewarding career where your contributions are valued and your growth is supported.

Honest is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Honest is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should email talent@honest-health.com for assistance. Reasonable accommodation will be determined on a case-by-case basis.

Honest Health values a secure and transparent recruitment process. We contact candidates through our official recruiting platform, email, or text message. When working directly with candidates, Honest Health will always use an HonestHealth.com or Honest-Health.com email address. Our hiring process includes a live phone call or in-person interview before any formal offer is extended.

To safeguard your personal information, Honest Health will never ask for confidential details—such as social security numbers, bank accounts, or routing numbers—before making a formal offer. We will also never request financial transactions, PINs, passwords, or security access details through email, text, Venmo, or any social media platform.

We encourage all candidates to verify the contact information of individuals they interact with during the recruitment process. If you have any questions about the authenticity of a communication, please reach out to our team at talent@honest-health.com.

Salary : $129,700 - $152,300