(PT - Temp) Cheese and Specialty Food Associate

Honest Weight Food Co-op

Cheese & Specialty Food Associate

Job Description

Purpose:

To assist the Cheese Department Manager and Assistant Manager in operating the Cheese/Specialty Food Department and meeting the goals of the Cheese Department and to provide friendly customer service.

Status:

Hourly, part-time, must be able to work evenings and weekends. $16.50 - $18.00/hour.

Supervisor:

Cheese & Specialty Food Manager

Job Responsibilities:

Purchasing / Receiving:

Assist with deliveries, including checking order for quality, verifying piece count and weights, helping with unloading as needed

Assist with storage of back stock

Customer/ Member Service:

Assist customers with questions and special orders

Offer samples and suggestions for purchase and preparation in a friendly, courteous manner

Assist with the training of member workers in proper handling of products and department cleaning procedures as necessary

As necessary, supervise member workers during shifts, assigning tasks relevant to current needs of the department

Department Maintenance:

Keep retail, prep, and storage areas in clean, orderly condition. This includes, but is not limited to, removing trash, breaking down boxes, (cleaning cases, cleaning surfaces, washing sink)

Assist in morning set-up or evening closing as needed

Note and advise Cheese Department Manager or Assistant Manager of any repairs, replacements, and/or additions needed to maintain equipment

Replenish materials such as bags, containers, twist ties, labels, brochures and recipes as necessary to ensure consistent availability

Merchandising:

Replenish and rotate displays, culling daily, and follow established stocking priorities

Trim cheeses as needed

Dispose of damaged or spoiled products with appropriate notification to Cheese Department Manager or Assistant Manager.

Front and Face all stock; assure signage is correct and attractive

Arrange retail display area to accommodate changes in merchandise

Personnel:

Attend department meetings and all staff meetings

Honest Weight Food Co-op Universal Expectations

Customer Service

Understand and meet Honest Weight’s store-wide expectations for customer service (external and internal) as described in new employee orientations, trainings, and the Employee Manual

Understand and meet your specific department’s expectations for customer service (external and internal) as described in departmental trainings and manuals

Be fully present in the moment of each transaction, giving each customer your full and respectful attention

Promote membership to non-members

Promote a collaborative and productive environment for fellow Staff and Member-Owners in your department to ensure the continued success of HWFC.

Communication

Communicate openly, honestly, respectfully, and considerately with each person you encounter in the performance of your job

Have a working phone that reliably receives voice calls and/or text messages

Participate actively in department, team, and all-staff meetings

Communicate needs promptly and appropriately

Check all store-wide and departmental communications, including email, each work day

Resolve conflicts cooperatively and collaboratively as they arise, seeking assistance from co-workers, your supervisor, the Human Resources Director, or Store Management as needed

Do not expose customers or Owners to internal disagreements. Use appropriate channels for raising issues as described in the Employee Manual

Personal Effectiveness

Report for scheduled shifts on-time and ready to work

Understand and follow co-op and departmental policies and procedures

Accept and offer feedback and suggestions openly and respectfully

Accept direction willingly and follow through with delegated tasks

Learn and adapt to new tasks or situations quickly and cooperatively

Maintain job-related confidentiality

Take initiative to identify, report and resolve problems before they escalate

Operate with a sense of teamwork towards all Staff and Member-Owners

Provide a positive model for Staff and Member-Owners

Be willing and able to learn and grow to meet the changing requirements of your job

Be familiar with Honest Weight’s Mission, Statements of Conscience, and Cooperative Principles and conduct yourself at work accordingly.

Performance Standards

Understand and consistently meet technical requirements of job

Perform all tasks according to department procedure, accurately, and efficiently

Consistently perform tasks at an acceptable rate as determined by department supervisor

Follow all store/department safety procedures and all federal, state and local safety and environmental standards

Obtain and maintain any necessary licenses

Wear protective/sanitary clothing as required for position

Honest Weight Food Co-op reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.