Night Auditor

Job Title: Night Audit

REPORTS TO: Hospitality Manager

General Responsibilities

Night audit performs essential tasks of Hospitality Associate, as well as night auditor functions.

Pay:

$15/hour $1 differential

Essential Functions:

· Exemplifies the 10 Universal Service Standards and provides excellent guest service.

· Reconcile credit card payments for all departments.

· Input sales from other systems and manual sales sheets into varies software systems.

· Run night audit functions in varies software systems.

· Be able to email information & files to the proper recipients.

· Understand Guest folio, explanation of billing and how to make any needed corrections.

· Review pending advance deposits and charges.

· Check guests in and out of the hotel efficiently.

· Be familiar with room types and their location in order to make reservations and handle walk-in reservations.

· Quote room rates and room package information by memory.

· Post charges for in-house accounts.

· Receive cash and/or credit card payments and make correct change.

· Be familiar with all hotel policies.

· Familiar with all hours of operation for hotel outlets and their functions.

· Use proper etiquette both on the phone and in person.

· Maintain a constant presence at the front desk, greeting everyone.

· Read group resumes and know daily activities of group.

· Complete shift closing, drop cash and check payments.

· Secure bank at all times and follow proper cash handling policies.

· Follow all hotel and department regulations (dress code, attendance policy, etc.)

· Answer and direct incoming calls.

· Knowledge of all fire prevention and emergency policies and procedures.

· Utilizes protective equipment (when necessary)

· Reports substandard (unsafe) conditions to supervisor.

· Reports accidents, injuries, property damage or loss to supervisor.

· Provides for a safe work environment by following all safety and security policies and procedures.

Non-Essential Functions:

· Assist events desk.

· Give directions to local attractions.

· Maintain cleanliness of working environment.

· Assisting other departments as needed.

· Communicate often with housekeeping to ensure proper and timely checkouts.

· Snow removal (as needed)

Education & Experience:

· Previous experience in cash handling required.

· Previous experience with operating point-of-sale systems required.

· Previous experience in customer service environment preferred.

Knowledge, Skills & Abilities:

· Excellent guest service skills.

· Good communication skills: ability to communicate with guests and co-workers.

· Attention to detail.

· Ability to handle multiple tasks simultaneously in a fast-paced environment.

· Ability to work independently and as a team member.

· Basic math skills: ability to accurately handle money and count change.

· Read maps and give correct directions.

· Capable of following job guidelines and supervisors’ instructions.

Physical Requirements:

· Ability to lift and carry up-to 25 lbs.

· Ability to stand for entire length of shift.

· Ability to walk up and down stairs frequently.

· Bending, reaching, climbing on step stool.

Environmental Working Conditions:

· Majority of time spent in indoor, climate-controlled environment of retail store.

· May also be exposed to partially sheltered outdoor environment subject to climate fluctuations.

Job Type: Full-time

Benefits:

• Employee discount

Schedule:

• Every weekend
• Holidays
• Monday to Friday
• Overnight shift

Work Location: In person

Salary : $15