Admission Coordinator

WHO WE ARE: We are a growing behavioral health clinic in Greenville, FL, with two main programs – co-ed adults and female adolescents. Our mission is to provide behavioral health healing that is grounded and sustained by a Christian faith. We believe in the integration of mind, body, and spirit to bring holistic healing for the patients under our care. We value people and aim to take great care of our patients and employees alike!

THE COMPANY: Honey Lake Clinic believes our employees are the foundation on which the success of our patients’ healing journey. We are a team of passionate individuals helping to transform the lives of those struggling with mental health and substance abuse. We offer a positive, faith-filled, and serene environment for both our patients and our staff. As a growing organization, we strive to empower our staff and provide opportunities for them to develop and progress in their careers. We believe we’re better together and invite you to join the HLC family!

THE POSITION: Admission Coordinator

• Facilitates all incoming inquiries of prospective patients, loved ones and mental health/medical professionals with a sense of urgency and compassion.
• Exhibits a high level of professionalism and excellent customer service skills with each call and admission.
• Obtains clinical information and other medical information (as applicable) to determine appropriateness for Honey Lake Clinic.
• Assist callers in identifying the benefits of Honey Lake Clinic as relevant to their individual situation.
• Utilizes an Intervention style approach (when applicable) to assist callers in working through ambivalence.
• Demonstrates exceptional follow-up skills with prospective patients, families, and treating professionals.
• Prepares and facilitates all aspects of the admissions process, including all intake paperwork.
• Meets with Admissions team weekly to maintain quality of processes and systems.
• Must protect and handle sensitive and confidential material and situations. Safeguard documents and projects and maintain the utmost confidentiality. HIPPA Compliant
• Maintains database by entering incoming and outgoing calls.
• Makes outbound phone calls to referents, as assigned.
• Participate in process/quality improvement activities of the company.
• Keeps required trainings current.
• Performs other job duties as assigned by the Admissions Director.

· Position Type: Part- Time

· Pay Range: $20.00/hr-$24.00/hr., subject to experience/education

SKILLS/REQUIREMENTS:

• Minimum of BA in psychology, counseling, social work or related field or 5 years’ experience preferred
• Preferred MA in psychology, counseling, social work or related field
• Licensed in one of the above curriculums or licenses eligible
• 2 years of sales or customer service experience preferred
• Ability to make independent decisions related to admissions criteria
• Clinical background
• Must have basic knowledge of a variety of computer software applications in word processing, spreadsheets, database, and presentation software (i.e. Microsoft Word, Excel, Outlook, Teams and PowerPoint).
• Must protect and handle sensitive and confidential material and situations. Safeguard documents and projects and maintain the utmost confidentiality.
• Must identify and resolve problems in a timely manner while gathering and analyzing information skillfully.
• Must provide strong customer service
• Must be flexible to work evenings and weekends and additional hours when necessary.
• Must be able to sit for long periods of time.
• Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills.
• Meet criminal background check, Level II screening per state requirements

Job Type: Part-time

Pay: $20.00 - $24.00 per hour

Expected hours: No more than 20 per week

Schedule:

• 10 hour shift
• Every weekend

Education:

• Bachelor's (Required)

Experience:

• Customer Service/Sales: 2 years (Required)

Work Location: Hybrid remote in Greenville, FL 32331

Salary : $20 - $24