Strategic Director of Systems and Operational Excellence

Position Summary

The Strategic Director of Systems and Operational Excellence is an executive leader responsible for overseeing the design, implementation, and continuous improvement of operational systems, enterprise workflows, and cross-functional initiatives. Serving as a key member of the leadership team, this role drives strategic alignment across departments, elevates organizational performance, and ensures operational infrastructure supports high-quality care and business growth.

This leader is accountable for advancing a culture of accountability, innovation, and excellence—leveraging tools such as Monday.com, Alleva EHR/CRM, OneDrive, and Excel to create scalable solutions. In partnership with the CEO and executive team, the Executive Director plays a vital role in clinical and administrative efficiency, compliance, risk management, and strategic project execution.

Key Responsibilities

Organizational Systems & Workflow Optimization

· Architect, implement, and govern enterprise workflows and operational systems across departments, ensuring they align with organizational goals and clinical standards.

· Lead the administration and continuous improvement of platforms including Monday.com, Alleva EHR/CRM, and related tools—ensuring system integrity, user adoption, and functional optimization.

· Analyze operational data and workflow performance to identify inefficiencies, inform strategic decisions, and guide continuous process improvement initiatives.

· Serve as the executive liaison with technology vendors and internal teams for issue resolution, enhancements, and system integration.

Strategic Project Leadership

· Oversee the planning, execution, and evaluation of high-impact projects, including system rollouts, organizational initiatives, and process reengineering efforts.

· Champion enterprise-wide change management strategies to ensure alignment, adoption, and measurable outcomes across all levels of the organization.

· Partner with department heads to identify operational bottlenecks and lead structured improvement initiatives from concept to execution.

· Provide strategic input on resource planning and budget alignment for major operational initiatives.

Risk Management, Compliance & Regulatory Oversight

· Direct risk mitigation strategies by maintaining compliance with relevant healthcare regulations (e.g., HIPAA, JCAHO), and internal standards.

· Lead quality assurance initiatives, including the coordination and facilitation of monthly QA meetings and continuous improvement tracking.

· Oversee organizational readiness for inspections, licensing renewals, and external audits in partnership with the Facility Administrator and Compliance team.

· Ensure robust incident management protocols are executed with transparency, documentation, and corrective follow-up.

· Contribute to the development and enforcement of organizational policies and standard operating procedures (SOPs) that promote safety, compliance, and operational consistency.

Performance Monitoring & Insight Reporting

· Develop and maintain comprehensive reporting systems for key performance indicators (KPIs) across departments, ensuring transparency and alignment with operational, clinical, and strategic objectives.

· Deliver operational dashboards, compliance metrics, and trend analyses to the executive team to support data-driven decision-making and organizational accountability.

· Monitor clinical documentation performance, staff compliance, and service delivery benchmarks using Alleva and other analytics platforms.

· Lead the analysis and dissemination of patient satisfaction survey results, providing targeted insights and actionable follow-up plans that reinforce a culture of service excellence and continuous improvement.

Executive Leadership & Culture Building

· Act as a key strategic collaborator with the CEO and executive team on operational initiatives, system development, and organizational effectiveness.

· Inspire cross-functional collaboration, fostering a results-driven and solution-oriented culture throughout the organization.

· Lead by example in setting standards for operational excellence, accountability, and continuous learning.

· Support long-term organizational planning and growth strategies in collaboration with the CEO and executive leadership team.

Qualifications

· Bachelor’s degree required; Master’s degree in Business, Healthcare Administration, or related field strongly preferred.

· Minimum 5 years of senior leadership experience in operations, systems design, project management, or workflow optimization—preferably in a healthcare or behavioral health setting.

· Proven track record of leading organization-wide initiatives, managing enterprise systems, and delivering measurable operational improvements.

· Advanced proficiency in Monday.com, EHR platforms (Alleva preferred), CRM systems (Alleva/Dazos preferred), Microsoft Excel, and cloud-based collaboration tools.

· Deep understanding of healthcare compliance standards and quality assurance frameworks (HIPAA, JCAHO, AHCA, DCF).

· Exceptional leadership, analytical, and communication skills.

Preferred Attributes

· Visionary leader with a passion for operational excellence and mission-driven impact.

· Skilled in influencing at all levels of the organization, from frontline to executive leadership.

· Committed to building scalable systems that empower staff, improve patient outcomes, and strengthen organizational sustainability.

· Adaptive, decisive, and collaborative in a fast-paced, growth-oriented environment.

Job Type: Full-time

Pay: $60,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Do you have advanced proficiency in Monday.com, EHR platforms (Alleva preferred), CRM systems (Alleva/Dazos preferred), Microsoft Excel, and cloud-based collaboration tools.

Education:

• Bachelor's (Required)

Experience:

• senior leadership: 5 years (Required)

Ability to Commute:

• Greenville, FL 32331 (Required)

Ability to Relocate:

• Greenville, FL 32331: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000 - $90,000