What are the responsibilities and job description for the Store Supervisor position at HONEYBAKED HAM CO?
Join the #HamFam!
After more than 65 years, The Honey Baked Ham Company continues to be a successful, family-owned business, serving customers at our 425 retail locations across the United States. We're the home of The World's Best Ham and the secret to our success isn't a secret at all--it's our people. We're a high performance team committed to being authentic in everything we do and to living our Values in full view of the communities we serve and we're looking for a Store Supervisor to join our team! This is a full time, benefits eligible role that supports all aspects of store operations and ensures customers receive excellent service and quality. We have a casual environment AND we offer better work/life balance, too. Our stores are open Monday through Saturday from 9:30 AM to 6:30 PM - and we're closed on Sundays. Bring your restaurant, retail or hotel customer service experience to HoneyBaked and grow your career!
WHAT YOU'LL DO:
- Manage Store Operations as assigned by Manager and assume all operational control in the absence of Manager.
- Assist in hiring and training of all associates and ensure expectations for each position are met. Assist Manager in the implementation of development plans for staff.
- Be able to effectively work and train all positions in both the front and back of the house.
- Performs various administrative functions i.e banking and scheduling meeting.
- Coaches associates using established processes and tools including Huddles, Observation checklists, and Ham Evaluations.
- Execute store opening / closing procedures and daily / weekly reports.
- Manage/monitor labor and adjust the store staffing based on the demands of the business.
- Monitor production and sales efficiencies including wait times, yields and product quality.
- Ensures proper sanitation procedures are followed including hand dip, hair nets, gloves and aprons. Ensures proper use of equipment. Monitors stocking and clean up duties.
- Ensures FIFO rotation of all product in FOH and BOH including unproduced and produced hams and turkeys.
- Handles complaints with 100% Customer satisfaction according to Company policy.
- Participate in catering and gifting sales and fulfillment in all B2B and Catering processes.
- Lead merchandising transition from promotion to promotion and ensures proper Holiday and non-Holiday set up.
WHAT WE THINK YOU'LL NEED:
High school diploma or equivalent. Basic computer skills including Microsoft Word, Excel and Outlook. 2 years of restaurant or service industry experience desirable and prior supervisory experience recommended. Good understanding of a production facility operations - equivalent to 1-2 years' work experience. Valid driver's license and reliable transportation to assist with catering orders/deliveries.
Salary : $19 - $20
