What are the responsibilities and job description for the Business Development Representative position at HoneyCar - Roanoke?
HoneyCar, the Sweetest way to grow your career!
About HoneyCar
HoneyCar is an exciting tech-driven used vehicle dealer. We blend state-of-the-art technology with a service-driven human touch to deliver a unique car buying experience. We aim to ensure that customers are able to purchase vehicles however they choose. Whether in-store, at home, or a combo of both. Through transparent pricing and a seamless online experience, we support the customers wishes of working with a member of our team or buying it on their own, online.
HoneyCar believes that happy employees create happy customers and strives to be a "Best Company To Work For". If you're looking for an exciting opportunity to help build a company, learn new skills, and continually improve operations, this is the place for you!
Core Values: Growth Minded - People-Centered - We Own It - Driven For Success
About the position
As the BDC Rep, you will ensure that customers experience The Sweetest Way To Buy or Sell Your Car™ by coordinating appointments for potential customer's. The BDC rep must be a technically savvy individual who understands today's technologies and who can communicate in a clear and efficient way with customers using internet/email, mobile/Smart phones, tablets, etc. in order to schedule appointments and demonstrate product features while maintaining an ongoing relationship with customers to encourage networking and repeat business.
Benefits
- Daily training, coaching, and mentoring
- Access top tier industry software
- 401(k) Plan
- Medical/Vision/Dental Package
- Long & Short Term Benefits
- Life Insurance
- Paid Training
- Answer customer calls and establish follows-up with sales appointments.
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
- Provide customers with initial product information and direct them to the appropriate dealership resources.
- Present initial financing options based on customer needs.
- Follow up with leads that are not ready to make an appointment or no-show.
- Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
- Utilize CRM tracking system daily.
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver’s license
Schedule
- Day shift
- 5 Day work week
- Off Sundays