What are the responsibilities and job description for the Access Control Technical Specialist position at Honeywell?
We are seeking an experienced Technical Support Team Lead to join our Access Control Technical Support Teams. The ideal candidate will have at least 5 years of experience in customer support work processes and best practices needed to deliver great customer experiences.
Responsibilities
- Recruit, onboard, and develop support team members, fostering a collaborative and motivated work environment.
- Build strong relationships with other support teams, internal departments, and leadership to drive continuous improvements.
- Oversee case management in Salesforce, ensuring thorough tracking and professional communication with customers.
The successful candidate will have excellent verbal and written communication skills, with the ability to interact effectively at all organizational levels.
