Advanced Field Service Engineer-Mechanical (Aircraft Engines/APU)

As an Advanced Field Service Engineer–Mechanical (Aircraft Engines/APU) here at Honeywell, you will be an integral member of the Americas FSE team at Honeywell, dedicated to providing exceptional support to our assigned Fractional Aircraft Operator. Your primary responsibility will be to enhance customer satisfaction through effective technical support and issue resolution.

You will serve as a critical resource for one of the largest fractional aircraft operator customers. Your role will include onsite mechanical technical support primarily for Engines and Auxiliary Power Units (APU) at the customer location in Columbus, Ohio, as part of our Aerospace Technical Support global network. This support may include assistance via telephone, email, onsite visits, and HUB support, as necessary. Building strong relationships with customers to understand and address their technical needs is essential.

Your contributions will directly influence the efficiency, productivity, and safety of our customers' operations through top-tier technical support and services.

You will report directly to the Senior Field Service Engineering Manager and will be working 100% onsite at client location in Columbus, OH.

KEY RESPONSIBILITIES

• Serve as the single point of contact and customer focal onsite, supporting the fractional aircraft operator for all Honeywell mechanical product and system technical issues
• Attend daily operational meetings with the customer
• Provide AOG and on-wing support for both routine and emergency situations
• Create and manage technical cases, documenting communications within SFDC
• Ensure timely and effective communication with all stakeholders
• Attend quarterly technical and core team meetings to share insights and best practices
• Offer technical assistance for customer service hubs and line bases, including deployment from Columbus as required
• Monitor aircraft cancellations or delays attributed to Honeywell
• Conduct training sessions regarding Honeywell products and systems
• Monitor Honeywell product/system performance to facilitate proactive maintenance strategies
• Capture and share knowledge gained from issue resolution efforts
• Manage the escalation of technical and business issues as required
• Provide direct mechanical troubleshooting assistance to the customer via phone, email, and onsite, as necessary
• Possess substantial experience in Business and General Aviation (BGA)
• Collaborate with Business Units to provide input on the development and delivery of support requirements for products, systems, and services
• Exhibit strong time management skills and the ability to manage multiple priorities effectively using sound judgment
• Analyze technical issues and develop corrective action plans
• Establish yourself as the primary Honeywell contact for customers regarding product reliability and maintainability for in-service aircraft
• Provide regular updates (daily and weekly) on customer issues and relevant key metrics to leadership, fostering collaboration across internal functions to generate solutions
• Uphold a positive image of Honeywell while interacting effectively within established Management Operating Systems (MOS)
• Build and nurture relationships with assigned customers
• Support ATS on the network by responding to cases from customers
• Maintain a strong customer-centric mindset and proactively evaluate circumstances to drive resolution of issues
• Participate in weekly CCT/CBM meetings and quarterly review sessions with customers
• Take ownership of technical issues until closure
• Engage actively in technical expert teams and provide collaboration and coaching to peers based on your knowledge and expertise
• Participate in project teams related to products, technical matters, processes, and organizational initiatives
• Bring proven experience in mechanical engineering within the aviation or aerospace sector
• Demonstrate extensive experience in the maintenance and troubleshooting of mechanical products, including various APU models (36-100/150, RE100/220) and engines (HTF7000, HTF7350, HTF7700, HTF7500), as well as aircraft mechanical systems related to environmental control, cabin pressure, oil systems, bleed air, hydraulic systems, and more
• Occasional off-hours, weekend, and holiday work may be required to support customer operations
• Travel: up to 10% U.S

BENEFITS OF WORKING FOR HONEYWELL

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: https://benefits.honeywell.com/

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

U.S. PERSON REQUIREMENTS 

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.