What are the responsibilities and job description for the Customer Care Representative position at Honeywell?
Join a team recognized for leadership, innovation and diversity
The future is what you make it.
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.
That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries.
Are you ready to help us make the future?
Honeywell is seeking a Customer Experience Specialist (REMOTE)
This is an exciting opportunity to provide inside sales and customer support for our portfolio of Demand Response programs.
Key Responsibilities:
- Handle inbound customer inquiries and leads
- Make outbound calls to resolve outstanding enrollment barriers
- Uncover customer interests and needs, discuss Demand Response programs available
- Become a subject matter expert on our portfolio of Demand Response programs; promote benefits
- Discuss eligibility requirements as defined in the terms and conditions
- Resolve customer issues and address obstacles impacting enrollment
- Initiate continuous improvements in rebate processing and procedures
- Generate/ update reports and excel spreadsheets
- Partner with program lead and field representative to resolve issues and improve performance
You Must Have:
- High School Diploma or equivalent
- Minimum of 3 years customer service experience
- Excellent written and verbal communication skills
- Strong interpersonal skills
- Intermediate computer experience (Microsoft Word, Excel, and Outlook)
We Value:
- An ability to learn quickly
- An attention to detail
- A bias for action
- An ability to work in a team
- A commitment to discovering ways to improve service
Additional Information
- JOB ID: HRD197736
- Category: Customer Experience
- Location: 9680 Old Bailes Rd,Fort Mill,South Carolina,29707-7539,United States
- Nonexempt
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Salary : $34,300 - $43,400
