What are the responsibilities and job description for the Customer Experience Specialist position at Honeywell?
Driving Infinite Possibilities Within A Diversified, Global Organization
The Honeywell Customer Experience Specialist provides inside sales and customer support for our portfolio of Energy Conservation rebate programs. In this role, you will report directly to our Customer Experience Program Management Supervisor and work out of our Colonial Heights, VA location on a hybrid work schedule.
Key Responsibilities
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information, click here.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
U.s. Person Requirements
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.
YOU MUST HAVE
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Additional Information
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
The Honeywell Customer Experience Specialist provides inside sales and customer support for our portfolio of Energy Conservation rebate programs. In this role, you will report directly to our Customer Experience Program Management Supervisor and work out of our Colonial Heights, VA location on a hybrid work schedule.
Key Responsibilities
- Process Energy Conservation rebate applications
- Make outbound calls to check on outstanding applications
- Uncover customer interests and needs, discuss Energy Conservation programs available
- Become a subject matter expert on our portfolio of Energy Conservation programs; promote benefits
- Discuss eligibility requirements as defined in the terms and conditions
- Resolve customer issues and address obstacles impacting the rebate process
- Drive continuous improvements in rebate processing and procedures
- Coach and train contractors on rebate application instructions, eligibility requirements, and standard operating procedures
- Generate reports and excel spreadsheets
- Partner with program lead and field representative to resolve issues and improve performance
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information, click here.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
U.s. Person Requirements
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.
YOU MUST HAVE
- High School Degree or Equivalent
- Minimum of 5 years customer service experience
- Experience promoting program benefits
- Data entry skills (sales, orders, claims, rebates), high data entry accuracy
- Intermediate computer experience (Microsoft Word, Excel, and Outlook)
- Associates or Bachelors degree is preferred
- Excellent written and verbal communication skills
- Ability to multi-task
- Strong Interpersonal skills; including ability to quickly establish and maintain rapport at all levels
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Additional Information
- JOB ID: HRD254312
- Category: Customer Experience
- Location: 15801 Woods Edge Rd,Interstate 95 (Exit 58),Colonial Heights,Virginia,23834,United States
- Nonexempt
- Due to US export control laws, must be a US citizen, permanent resident or have protected status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
