What are the responsibilities and job description for the Customer Experience Specialist position at Honeywell?
Job Overview
We are seeking a highly motivated Customer Experience Specialist to join our team at Honeywell. In this role, you will play a key part in driving the success of our Commercial & Industrial Demand Response Program. You will be responsible for implementing and maintaining the technical aspects of the program, ensuring that all systems and equipment are functioning correctly.
This includes monitoring demand reduction and troubleshooting any issues that arise. As an Outreach Engineer here at Honeywell, you will work closely with customers to provide training and support, helping them understand how to optimize their demand reduction and participate effectively in the demand response program.
Key Responsibilities
- Assist the outreach team in identifying viable candidates for the program
- Establish contact with customers to explain program benefits
- Overcome customer objections and concerns
- Responsible for the collection of data, such as utility bills, runtime reports, trend reports, and rate schedules required for analysis and reporting of savings results
Benefits
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance;
The successful candidate must have a driving record acceptable to Honeywell. We value Bachelor's degree in business, accounting, economics, energy management, or engineering. Professional Certifications: AEE (Association of Energy Engineers) - CMVP, CEM, or CEA. Utility Rate Schedule analysis and familiarization. Knowledge of commercial and industrial HVAC, controls, and building controls.
