What are the responsibilities and job description for the Customer Success Manager - Connected Industrials position at honeywell?
Customer Success Manager manages the assigned customer contracts in a way that combines the customers’ goals with the business’ goals to form a cohesive, data-led, and customer-informed process. The Customer Success Manager is responsible for improving customer satisfaction, net recurring revenue, engineering activities in the contract and for repair, migration & upgrades. A close relationship with the assigned accounts will be used to turn existing relationships into business partnerships that can drive value for both the customer and Honeywell. You will report directly to Customer Success Leader for Americas pole.
KEY RESPONSIBILITIES
- Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
- Serve as a product, company and industry ambassador, keen on educating customers on the capabilities of our solutions.
- Create an optimized & data-led model of the customer journey (plan for every customer), then make sure all internal stakeholders are aligned.
- Collaborate with sales and marketing to create and optimize the upsell and cross-sell strategies.
- Conduct weekly, quarterly and annual customer business reviews to ensure customers optimize our product/service, issues are resolved proactively, and customer goals are met.
- Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
- Provide insight and relay the voice of customers with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: https://benefits.honeywell.com/
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates
