What are the responsibilities and job description for the Customer Success Professional position at Honeywell?
As a Customer Success Professional here at Honeywell, you will play a crucial role in ensuring the success and satisfaction of our key customers. You will build and maintain strong relationships with customers, comprehend their business needs, and provide tailored solutions to meet their requirements. Your expertise in customer success will contribute to customer retention, expansion, and overall business growth.
You will report directly to our Customer Success Manager and you'll work out of our Raleigh, NC location on a hybrid work schedule.
In this role, you will impact the company by driving customer satisfaction, retention, and expansion. Your ability to build strong relationships, comprehend customer needs, and deliver exceptional service will be instrumental in shaping our customer success strategies and driving business success.
KEY RESPONSIBILITIES
Build and maintain strong relationships with customers, ensuring their success and satisfaction with our products and services
Comprehend customer business needs and provide tailored solutions to meet their requirements
Work with cross-functional teams to drive customer-centric initiatives and ensure seamless customer onboarding and implementation
Analyze customer data and provide insights to drive continuous improvement and enhance the customer experience
BENEFITS OF WORKING FOR HONEYWELL
Benefits – Medical, Vision, Dental, Mental Health
Paid Vacation
401k Plan / Retirement Benefits (as per regional policy)
Career Growth
Professional Development
YOU MUST HAVE
Minimum of 3 years of experience in customer success or account management
Proven track record of building and maintaining strong customer relationships
Excellent communication and presentation skills
Strong problem-solving and negotiation abilities
Experience working with CRM software and customer success tools
WE VALUE
Bachelor's degree in Business Administration, Marketing, or a related field
Experience with SAP
Passion for customer success and satisfaction
Ability to work self-reliantly and as part of a team
Strong guiding and mentoring skills
Proactive and results-oriented mindset
Continuous learning and adaptability
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq : HON) invents and commercializes technologies that address some of the world’s most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a guide software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, care or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
