What are the responsibilities and job description for the Customer Support Specialist- Aftermarket Parts position at honeywell?
As a Sr Customer Support Specialist here at Honeywell, you will play a crucial role in providing technical support and guidance to our customers. Your expertise and guidance will be instrumental in managing a team of support specialists, collaborating with cross-functional teams, and developing processes to improve facilitation efficiency and effectiveness. You will report directly to our Technical Support Manager, and you’ll work out of our Mason, OH location on an on-site work schedule. In this role, you will impact the successful completion of projects, enhance efficiency, and contribute to the continuous improvement of processes.
KEY RESPONSIBILITIES
- Provide technical support and guidance to customers
- Support parts team handling customer calls to research parts, quality defects for parts and set up shipping and returns.
- Work with cross-functional teams to address technical demand and resolve issues
- Develop and implement processes and procedures to improve facilitation efficiency and effectiveness
BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developing
solutions side-by-side with dedicated experts in their fields, Honeywell
employees are eligible for a comprehensive benefits package. This package
includes employer-subsidized Medical, Dental, Vision, and Life Insurance;
Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts,
Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid
Time Off (for vacation, personal business, sick time, and parental leave), and
12 Paid Holidays. For more information visit: click here The application period
for the job is estimated to be 40 days from the job posting date; however, this
may be shortened or extended depending on business needs and the availability
of qualified candidates.
