What are the responsibilities and job description for the Director of Strategic Account Management - Commercial Airline Aftermarket position at Honeywell?
Innovate to solve the world's most important challenges
Asthe Senior Director of Strategic Account Management , you will play acritical role in driving the company's strategic growth and success. Yourleadership and expertise in managing key accounts will enable you to buildstrong relationships with customers and provide innovative solutions to meettheir evolving needs. By guiding and mentoring your team, you will foster aculture of excellence and drive revenue growth within the current year and overthe strap period.
Youwill report directly to our Vice President Americas Aftermarket AirTransport and Regional and you'll work out of our Phoenix, AZ location on a Hybrid or Remote work schedule.
Inthis role, you will be responsible for a portfolio of complex accountsrepresenting $900M per year, within the Commercial Airline aftermarketbusiness. This role will lead a team of Customer Business Directors acrossNorth and South America to create and achieve the Annual Operating Plan and5-year Strategic Action Plan for the customer portfolio. They will beaccountable for growth activities by coordinating pursuit support from thesales team, and for customer satisfaction by ensuring that all products andservices are supported in an efficient and effective manner.
As a peopleleader at Honeywell, you will play a critical role in developing and supportingour employees to help them perform at their best and drive change across thecompany. As a key leader, you will continuously work to build a strong, diverseteam by recruiting talent, identifying and developing successors, drivingretention and engagement, and fostering an inclusive culture.
KEYRESPONSIBILITIES
- Manage the internal and external element of the Airlines customer MOS to achieve all financial and customer satisfaction goals for the account portfolio.
- Build, develop, and lead an effective Customer Business Team that achieves financial and operational goals through direct actions and matrix leadership.
- Own business commercial relationships, including the achievement of growth targets, working capital metrics, and ensure pursuit pipeline is filled and achieved.
- Maintain oversight of HON performance to both Honeywell and customer contractual obligations.
- Ensure systems and processes are in place with ISC for Honeywell product delivery and reliability performance including the translation of site based / product based improvement plans e.g. delivery and reliability to customer specific plans.
- Provide leadership and strategic vision to Customer Business Managers and Directors, credit analysts, customer support, and field service team to ensure cross functional objectives are prioritized and executed to meet goals, objectives and
- AOP targets. This includes approval of C&PS action plans to improve customer satisfaction as measured by VOC tools.
- Plan, organize, and execute Honeywell executive visits to customers resulting in positive interchanges and improved business results.
- Review and prepare regional STRAP input for assigned region including alignment with Enterprise leaders
- Partnerwith Customer & Product Support leadership to improve customersatisfaction, ensuring issues are identified and addressed through crossfunctional influence, including but not limited to : quarterly business reviews,account RAILs, service requests, data collection.
YOU MUST HAVE
WEVALUE
Additional Information
Global (ALL)
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Salary : $900
