What are the responsibilities and job description for the Dispatch Data Analyst position at honeywell?
As a Dispatch Data Analyst here at Honeywell, you will play a crucial role in delivering exceptional customer experiences and driving customer satisfaction. You will collaborate with cross-functional teams, senior managers, and directors to identify areas for improvement and implement strategies to optimize the customer journey.
You will report directly to our Customer Experience Manager Supervisor, and you'll work out of our Raleigh, NC location on a hybrid work schedule.
- Hybrid Work Schedule Note: For the first 90 days, New Hires must be prepared to work 100% onsite M-F.
In this role, you will have a significant impact on enhancing the overall customer experience and ensuring that our customers receive world-class service and support.
KEY RESPONSIBILITIES
- Implement best practices and standard operating procedures to streamline processes and improve efficiency.
- Collaborate with cross-functional teams to identify operational gaps and develop solutions to address them.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Develop and implement training programs to enhance the skills and knowledge of the customer experience team.
- Monitor and track key performance indicators to measure the effectiveness of operational excellence initiatives.
- Provide regular updates and reports to senior management on the progress of operational excellence initiatives.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information: : click here
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
